The organisation respects the privacy of its customers, clients and partners and aims to comply with its legislative obligations with regards to privacy. The following sets out our policy with respect to the collection, use and distribution of personal information, including our process for dealing with privacy-related queries and complaints.
What is personal information?
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
a. whether the information or opinion is true or not; and
b. whether the information or opinion is recorded in a material form or not.
We only collect personal information that is reasonable and necessary for the provision of services and for our effective business operations.
Types of personal information that may be collected
The types of personal information that may be collected include:
Method of collecting personal information
As applicable to the business circumstances, personal information may be collected via the following means (or related means):
Use of personal information
The collection and use of personal information is necessary for the effective provision of our services and to assist us with understanding customer and client needs.
Personal information may be used in various ways including in relation to:
We will not use or disclose any personal information that you give about yourself except for:
From time to time we may engage in direct marketing to promote goods and services that we consider to be of interest to your organisation. If you do not wish to receive direct marketing material, you have the ability to opt out from any direct marketing. We otherwise comply with the Spam Act 2003 and the Do Not Call Register Act 2006.
Disclosure of personal information
Disclosure of personal information by the company is limited to only what is necessary for us to provide goods or services in a complete and efficient manner, for example, IT providers, insurance providers, third party suppliers of parts and components and transport companies.
Generally, we do not provide personal information to companies based overseas. If overseas disclosure is necessary for the provision of goods and services and the effectiveness of our business operations, the information that is disclosed will be limited to what is strictly necessary to be provided to achieve the desired result.
We will only publish personal information in the public domain if you have authorised such publication.
A first time purchase from our company website implies acceptance to receive notification via email of any updates and offers and the purchaser is automatically added to the company distribution list. Upon receipt of your first notification, you are freely able to unsubscribe to further communications. You may also visit our company website directly and use the unsubscribe service there. For future purchases, you will be asked whether you would like to receive notifications again, in which case you can simply confirm yes or no.
Please note that if you send us an email enquiry we reserve the right to include your email address as part of our email notifications, again which you can easily unsubscribe to if you so choose. In full compliance with the SPAM Act 2003, we will not use or disclose your email address for any other purpose, except as outlined in this Policy, without your prior written consent.
Company websites and linked sites
We are not responsible for the privacy practices of sites linked to our company website via hyperlinks, banner advertising or any other means. Please take care at all times to check the privacy and security policy and/or statement of the website you are visiting.
The company has stringent data protection and privacy controls through its integrated IT systems, policies, procedures and protocols. The company stores information on secure servers and employs various methods of data protection including:
Accessing personal information, enquiries and complaints handling
You may request access to personal information that you provide to the company. You may also request the correction or destruction (as appropriate) of your personal information. We will give timely consideration to your requests and respond to you accordingly. We have an appointed Privacy Officer to assist with any requests regarding your personal information, including the correction of personal information. The Privacy Officer is also able to assist with any other queries relating to your personal information, or how we collect, use and disclose personal information.
Our Privacy Officer can be contacted as follows:
31 Powers Road
Seven Hills NSW 2147
(02) 9830 2394
Our Privacy Officer will review and respond to correspondence in a timely manner.
If you are not satisfied with how your query or complaint has been handled, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OIAC), and we will assist with all reasonable inquiries.
Amendments to this Policy
This Policy may be amended from time to time at our discretion, including to ensure compliance with relevant privacy and spam legislation. While all reasonable endeavours are made to comply with this Policy, we shall not be liable in relation to any inadvertent breaches of this Policy.